Effective Date: March 1, 2025
Welcome to The Rooftop Tent. By accessing or using our website (therooftoptent.com), you agree to comply with and be bound by the following Terms of Service. If you do not agree with these terms, please do not use our services.
1. General Conditions
- We reserve the right to refuse service to anyone for any reason at any time.
- You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our services without express written permission.
- Prices and product availability are subject to change without notice.
2. Accuracy of Information
- We strive for accuracy in product descriptions, pricing, and images, but we do not guarantee that all information on our site is error-free.
- We reserve the right to correct any errors or omissions and to update product details at any time without prior notice.
3. Orders & Payments
- By placing an order, you agree to provide current, complete, and accurate purchase information.
- We accept major credit cards, PayPal, and other secure payment methods.
- All transactions are subject to fraud screening, and we reserve the right to cancel any order if fraud is suspected.
4. Shipping & Delivery
- Orders are processed and shipped within 3-7 business days, depending on the supplier.
- Delivery times vary based on location and carrier.
- Shipping costs and methods are displayed at checkout.
- We are not responsible for delays caused by carriers, weather conditions, or customs.
5. Returns & Refunds
- We accept returns within 30 days of purchase, provided the item is unused and in its original packaging.
- Refunds are processed within 7 business days after the returned item is inspected.
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
6. Warranties & Disclaimers
- Products may come with manufacturer warranties. We do not provide additional warranties beyond those specified by the manufacturer.
- We do not guarantee that our website will always be uninterrupted, secure, or error-free.
7. Limitation of Liability
- The Rooftop Tent is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
- Our maximum liability is limited to the purchase price of the product in question.
8. User Conduct & Prohibited Activities
You agree not to:
- Use our products or services for unlawful purposes.
- Submit false or misleading information.
- Attempt to gain unauthorized access to our systems or interfere with security features.
9. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the content, accuracy, or policies of those external sites.
10. Governing Law
These Terms of Service shall be governed by and interpreted under the laws of New Jersey, USA. Any disputes shall be resolved in the appropriate courts of that jurisdiction.
11. Changes to These Terms
We reserve the right to update or modify these terms at any time. The latest version will always be available on our website. Continued use of our services after changes are posted constitutes acceptance of the new terms.
12. Contact Information
For questions regarding these Terms of Service, you can contact us at:
Email: contact@therooftoptent.com
Phone: +1 (888) 898-3630
Customer Service Hours:
Monday - Friday: 10 AM - 5 PM
Saturday: 10 AM - 3 PM
Sunday: Closed